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Shipping & Returns

Shipping Policy

Shipping rates are calculated based on current UPS published rates. All standard ground shipments are shipped by UPS and/or USPS. Products with free shipping typically ship by USPS. Free shipping is limited to contiguous United States only. Alaska and Hawaii shipments are not eligible for free shipping, unless it is shipped by USPS. Expedited shipping is available and are based on current carrier charges. International shipments to Canada is available. Typically shipments to Canada are shipped by USPS/Canada Post. Expect approximately 6-10 business days for delivery.

In stock products usually ship the next business day. Non-stocking items ship within 4-6 business days.

All shipping FOB San Diego, CA. Please contact us at 619-600-5190 or at info@saisumpan-store.com if you have any questions.

Returns Policy

If you are not satified with our products, you may return it for a full refund within 30 days of purchase. Dietary supplement returns will receive a full refund. Simply contact us and return any unused portion. Defective products will be repaired or replaced based on manufacturer return policy. For non-defective product returns, a 25% restocking fee may be charged in cases where products are not returned in 100% original condition, otherwise a full refund is issued. Original shipping and return shipping charges are non-refundable, but we'll take care of the freight to ship out replacements and exchanges of defective products.

For a return authorization, simply login to your account, view your order using the "Complete Orders" link under the My Account menu and click the Return Items button. You'll receive a return authorization number with instructions for your return.

You can also send your request to info@saisumpan-store.com or call us at 619-600-5190. Let us know the reason for your return and we'll take care of you.

We'll notify you by email when your return has been received and processed.

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